Refund policy

CANCELLATIONS, RETURNS & EXCHANGE, PRICE ADJUSTMENTS

The policies in this section apply only to merchandise purchased using this Website.

Cancellations

You may request a cancellation on an order on the date you placed the order which will void the transaction completely. Your credit card will be refunded the amount of the item(s) purchased. The refund may take up to 10 business days to show up on your credit card statement, for more information we recommend contacting your bank for exact policies regarding refunds/ processing.

 Returns & Exchanges

* If you are not fully satisfied with your purchase you may return it in unused condition within 14 days of receipt. Once the hang tag has been removed you may no longer return the item. 

WE DO NOT DO REFUNDS OR EXCHANGES. WE WILL GLADLY ISSUE YOU STORE CREDIT IN THE FORM OF AN E-GIFT CARD TO THE EMAIL ADDRESS ON FILE. STORE CREDIT CAN BE USED IMMEDIATELY AND NEVER EXPIRES.

Please note that unworn items are eligible for store credit within 14 days of the original order date. All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, damaged, or returned after 14 days will result in ineligibility to receive store credit.

 Any worn or damaged and/or ineligible items will be returned to sender.

If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damages or wrong item to support@officiallevant.com. Levant must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

Store credits are valid for a lifetime. Store credits will be authorized via an e-gift card that will be emailed to you, once your return is quality controlled and approved. We will update you every step of the way (via email). Please allow 2 business days for returns to be processed. We will email you when the return is received and within processing.

Levant is not responsible for any shipping and handling fees associated with returns whatsoever. The Customer is responsible for all fees associated with the transit of the item(s).

For any questions regarding returns, email support@officiallevant.com. You can also reach us via the contact form.